Ticket System

Technologies / Framework used:

RYS and Affiliated Companies

An internal IT support ticketing system to track and resolve employee-reported technical issues.

• Designed and developed ticket submission and tracking of it issues
• Built a reporting feature to analyze ticket resolution times and trends.
• Implemented a scoring system for engagement purpose and transparency.
• Integrated authentication for users and support staff with role-based access.

This corporate-wide system allows users to submit IT-related concerns, which can either be picked up by IT staff or assigned by the IT Manager. Once an issue is resolved, the requestor must confirm the completion and has the option to evaluate the IT staff based on responsiveness and attitude, giving a performance score. The system also tracks all responses and turnaround times, enabling performance assessment based on issue resolution efficiency.