IT Technical Support Engineer Trainee

Tech Mahindra - Libis, Quezon City

April 2022 - July 2022

• Assisted in troubleshooting and resolving hardware, software, and network-related issues for internal users.
• Provided technical support for the installation, configuration, and maintenance of IT equipment and applications.
• Monitored and maintained network infrastructure to ensure minimal downtime and optimal performance.
• Performed routine diagnostics and maintenance tasks on computer systems and peripherals.
• Documented technical issues and resolutions, contributing to a knowledge base for future troubleshooting.
• Collaborated with senior engineers to learn and implement advanced IT solutions.